Product Care Policy

1. Introduction

At Houselayer, we believe that proper care helps you enjoy your pillows as part of your everyday home environment. This policy provides general guidance for handling, storing, and maintaining pillow products.

Specific care instructions may differ according to the materials, construction, and design of each item.

2. Follow Product-Specific Instructions

Before cleaning or maintaining a pillow, check its attached care label and the instructions provided with the product.

Not every pillow is suitable for machine washing, tumble drying, bleaching, or dry cleaning. Using an unsuitable cleaning method may affect its shape, texture, filling, or overall condition.

Where product-specific instructions are available, those instructions should take priority over general guidance.

3. Regular Maintenance

To help keep your pillows in good condition, consider the following general practices:

Fluff pillows gently when appropriate to help redistribute the filling.
Allow pillows to air out in a suitable, well-ventilated area when recommended for the material.
Use an appropriate pillowcase to help reduce direct contact with everyday dust and body oils.
Keep pillows away from excessive moisture and avoid storing them while damp.
Handle products gently to help preserve their original shape and construction.

Always follow the manufacturer’s instructions where they differ from these general recommendations.

4. Cleaning and Drying

Cleaning requirements vary by pillow type. Some products may have removable, washable covers, while others may require spot cleaning or professional care.

Do not assume that the entire pillow can be washed simply because its outer cover can be removed.

Ensure that any washable component is dried according to its care instructions before reuse or storage. Improper drying may contribute to unwanted odors or material deterioration.

5. Storage Recommendations

When a pillow is not in use, store it in a clean, dry place away from direct moisture, excessive heat, and conditions that may damage its materials.

Avoid compressing a pillow for longer than recommended by its manufacturer, as prolonged compression may affect its shape or loft.

If a pillow arrives compressed for packaging, follow the product instructions for allowing it to regain its intended shape.

6. Normal Product Variations

Minor differences in appearance, texture, or dimensions may occur due to material characteristics, manufacturing tolerances, or product photography.

Such variations should be assessed according to the product description and applicable consumer protection requirements. Significant defects or material differences should be reported to our customer service team.