Order Processing Policy

Last Updated: October 28, 2026

1. Overview

At Houselayer, we aim to make ordering pillows online straightforward and convenient. This Order Processing Policy explains how orders are reviewed, prepared, and handed over for delivery.

2. Order Confirmation

After placing an order, you should receive an order confirmation email containing the relevant purchase details.

Please review your contact information, shipping address, selected products, and order total carefully. If any information appears incorrect, contact us as soon as possible.

An order confirmation acknowledges receipt of your order but does not necessarily mean that fulfillment has begun.

3. Order Preparation

Orders are reviewed before being prepared for dispatch. Processing time may vary depending on product availability, order volume, payment verification, and operational requirements.

Please allow approximately 1–3 business days for order processing under normal circumstances. This is an estimated timeframe, not a guaranteed dispatch date.

Business days generally exclude weekends and public holidays.

4. Payment Verification

Orders may require payment verification before processing can continue. If a payment is declined, incomplete, or flagged for additional review, fulfillment may be delayed.

Please ensure that your payment information is accurate and that your payment provider has authorized the transaction.

5. Changes and Cancellations

If you need to change your order, please email us as soon as possible at help@houselayer.info.

We will make reasonable efforts to accommodate changes before the order enters fulfillment. Once an order has been packed or dispatched, modifications may no longer be possible.

Any cancellation rights provided by applicable law remain unaffected.

6. Delays and Availability

Occasionally, orders may take longer to process because of inventory changes, unusually high order volumes, public holidays, or circumstances beyond our reasonable control.

If a significant delay affects your order, we will provide an update where reasonably possible.

If an ordered product becomes unavailable, we will contact you regarding the available options.