Shipping & Delivery Policy

1. Overview

At Houselayer, we aim to make receiving your pillow order as convenient as possible. This Shipping & Delivery Policy explains how orders are prepared, shipped, and delivered, along with what to expect after completing your purchase.

Delivery times and shipping costs may vary depending on the destination, selected shipping method, product availability, and circumstances affecting the delivery network.

2. Order Processing Time

After an order is placed and payment is confirmed, we begin reviewing and preparing it for shipment.

Our estimated order processing time is 1–3 business days under normal circumstances. Business days generally exclude weekends and public holidays.

Processing may take longer during busy periods, public holidays, inventory adjustments, or when additional order verification is required.

Please note that order processing time is separate from transit time.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times may vary according to the destination and the options offered during checkout.

If applicable, the estimated delivery window will be displayed at checkout or communicated through the relevant order information.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery may be affected by carrier operations, weather conditions, customs procedures, and other circumstances beyond our reasonable control.

4. Shipping Fees

Shipping charges, where applicable, are calculated according to the available shipping options and the destination of the order.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is offered, its eligibility requirements will be stated in the relevant offer or at checkout.

Please review the final order summary carefully before submitting your order.

5. Order Confirmation and Tracking

Once your order has been processed and dispatched, you may receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier’s tracking system to register the shipment and display the latest updates.

If tracking information does not appear immediately, we recommend checking again later. If the tracking status remains unavailable for an extended period, contact us for assistance.

Customer Support Email: help@houselayer.info

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your street address, apartment or unit number, postal code, city, and contact details before completing checkout.

If you notice an error after placing an order, email help@houselayer.info as soon as possible. We will try to assist with the correction if the order has not yet been dispatched.

Once a package has been handed over to the carrier, changes to the delivery address may no longer be possible.

7. Delivery Issues

If your package is delayed, appears to be misdirected, or has not arrived within the estimated delivery window, please contact us with your order number and tracking details, if available.

We will review the available information and help determine the appropriate next steps.

If tracking indicates that a package has been delivered but you cannot locate it, consider checking your mailbox, delivery area, building reception, or with household members and neighbors. You may also contact the carrier for additional delivery information.

If the package remains missing, please contact us so we can review the situation.

8. Damaged Packages or Incorrect Items

If your order arrives with visible shipping damage or contains an incorrect item, please contact us at help@houselayer.info.

Include your order number, a description of the issue, and photographs of the package or item where appropriate.

We will assess the information and explain the available resolution in accordance with our Refund and Returns Policy and applicable consumer protection laws.

9. International Shipping and Customs

For international orders, additional customs duties, import taxes, handling charges, or other fees may apply depending on the destination country’s regulations and the shipping arrangement.

Where such charges are not included in the amount paid at checkout, they may be payable by the recipient, subject to applicable law and the terms disclosed at purchase.

Customs inspections and import procedures may also extend delivery times.

Please review your local import requirements before placing an international order.